You can download and install the Road Runner Media Manager here.

Sorry, we are unable to refund any digital purchases at this time. Please contact us in writing at this address if you need further assistance or contact our customer support team by email.

Address:
345 Hudson Street
17th Floor
New York, NY 10014

The amount of disk space a video requires varies depending on the length and bit rate of the content. The following table gives you an idea how much storage some typical videos might take:

Table 1. Estimated disk space usage

Currently, we support only Windows XP SP2 and Windows Vista (see System requirements for the details on what these computers must provide). However, you can order videos from a Mac and Linux computer (a Mac, or a computer running Linux) and then download them to a Windows computer that has the Road Runner Media Manager already installed on it.

If you are logged in, from anywhere on the Road Runner store site, click My Account. The default page that appears is My Digital Downloads. This displays a list of all the videos you have rented or purchased. For each video that you have bought, the PC Licenses Remaining column shows you how many other computers you can still download videos to. In the Assign PC for This Download column, a drop-down list shows all the computers you have installed the Road Runner Media Manager on. Click any of the other computers, select Ok, and the video will be downloaded to that machine.

If you want to delete a registered devices, click My Account and then Manage my PCs, and then click the PC you want to delete.

Yes. The time required for initial download varies. The following table gives some estimates on how long you need to wait before beginning your viewing:

Table 2. Estimated time from beginning of download process until you can begin watching a video

In your Road Runner Media Manager , you will see a notification that the video has downloaded sufficiently for you to be able to watch it.

See What is progressive download? for a discussion of how this works.

The time needed to download high-quality movies and TV shows varies depending on the size of the file and the speed of your Internet connection. In addition, media with a higher bit rate (better quality) have larger file sizes and cause the download time to be greater. A typical video might take up to an hour or an hour and a half to download fully on a standard home cable system.

Remember that you do not have to wait until the file is fully downloaded to begin watching. See Can I watch my video while it is still downloading? for estimated times.

The Road Runner Media Manager will notify you when the video has completely downloaded.

Perhaps. The ability to view the downloaded media on your TV depends on your computer and television, and on what connections they have in common. Video and audio connections are handled separately.

• The most common video connection type available for both TV and computer is S-video. With an S-video connection, you can play computer videos on your TV; keep in mind, however, that you must also connect the audio from your computer to the audio on your TV. See below for information on this.
  
  The illustration below shows what an S-video cable looks like. You can buy this at most retail stores that deal in audio and video.
  
  
• Another common video connection type is VGA. This also requires you to connect the audio from your computer to the audio on the TV. See below for information on this.
  
  The illustration below shows what the VGA connectors look like.
  
  
  
  For help in determining which video connection type will work best for you, and for any help with setting the connection up correctly, talk to the hardware manufacturers for your TV and/or computer. They will be able to provide the most complete details for your hardware environment.
• The most common audio cable used to play sound from your computer through your TV is a 3.5MM (male) to RCA (male) Y cable. This usually connects from your headphone/speaker output on your computer to the Left and Right audio inputs on your TV.
  
  The illustration below is an example of what this cable looks like.
  
  

• Buying: When you buy a video, you own it outright, and you can watch it as many times as you like. You can download it on up to three separate computers at no extra charge.
• Renting: When you rent a video, you have access to it for 30 days from the day you rented it. You can watch it anytime during those 30 days. Once you have started the play, however, you must complete watching within 24 hours, and you must watch it on the original computer you downloaded it to.

The download process begins as soon as you have completed the process of registering, choosing a video, downloading Media Manager, and arranging for purchase. Here are the basic steps:

• Register with us and download the free Road Runner Media Manager.
• Browse around or search from our home page until you find the titles you are looking for.
• Click the movie, TV episode, or TV season you want. You’ll see a details page on that item that includes its price.
• Click Download to Rent or Download to Own to add the item to your shopping cart.
• Click Check Out (if you’re ready to buy) and log in or register if you haven’t already done so.
• Select which PC you want to download the video to or register a new PC and download the free Media Manager if you haven’t already done so.
• Confirm all your payment details and complete the purchase and the download begins.
• Check on your Media Manager player for notification that your video is ready to play.
• Press Play and enjoy!

The list in My Account shows you all titles you have bought or rented. In addition, in the case of titles you have bought, it keeps tracks of how many computers you have transferred content to, and how many computers are left under the terms of your license.

You have 30 days from the time you download the video in which to view it. However, once you start playing, you must finish viewing the video within 24 hours.

Currently, we support only Windows XP and Windows Vista for playback of videos.

Progressive download is a process that makes it possible to watch a media before the download has completely finished. It transfers the pieces of the file to you in the same order that they are to be played. Once a small portion of the file has downloaded, you can start watching from the beginning. While you are watching the early sections, the download continues, so most likely by the time you get to the end of the file, all its parts are fully downloaded.

Check Table 2 to get an idea how long it will be before you can start watching typical videos.

From anywhere on the Road Runner store site, click My Account and then Account Info. Here you can edit your name, email address, address, and password and change your preference for receiving promotions and offers from Road Runner . In addition, you can delete the current credit card you have on file with us and add a different one; click the Add or Remove a Credit Card link to gain access to the fields for this information. Click Save Updates when you are satisfied with the changes you have made, or Cancel if you decide against making any changes.

When you make a purchase, you are given another opportunity to change your billing information before the purchase is final.

Yes, but you won’t be able to play them until you complete the Road Runner Media Manager download.

At this time, Road Runner videos are available only in Windows Media format, which is not supported by iPod or PSP.

In the Media Manager, under Video Library, you see a list of all content you have downloaded.

You will still be able to redownload media you have purchased again from your account on the Road Runner site, so long as the licenses for them are still available. However, you will not be able to download rented media more than once unless you buy another rental license.

You can view and print a copy of the Road Runner Media Manager software license agreement here.

Individualization is a Microsoft process that makes your windows PC unique by downloading and installing an individualized component from the Microsoft Individualization Service. For more information on individualization, go to Microsoft.com and do a search for "individualization." Road Runner Media Manager initiates the individualization process during installation by requesting this Microsoft Web page: http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp. You can individualize your PC yourself by going to this Microsoft URL and clicking "upgrade."

If you get an error during the installation process that looks like the one below, contact our customer support team via email and we may be able to help you resolve this issue. However, you will most likely need to work directly with Microsoft support.

If you see this error message or something similar, contact our customer support team via email and we may be able to help you resolve this issue. However, you will most likely need to work directly with Microsoft support.

High-definition video content broadcasts at display resolutions of 1280×720 (720p) or 1920×1080 (1080i or 1080p), as opposed to Standard definition content, which tends to broadcast at resolutions of 704x480 or 640x480.

We recommend your PC meet the following specifications when viewing HD content:

• a 2.4-gigahertz (GHz) or faster processor
• at least 1GB of memory
• a DirectX 9.0 compliant video card with at least 64MB of memory

See What are the system requirements for my computer to purchase and view videos? for more information.

* Please note, High Definition (HD) content may take more time to download through the Digital Media Manager (DMM) than Standard Definition (SD) content.

When you submit credit card payment through our system, a temporary $1.01 authorization is processed to ensure that the credit card is valid for the charges. This $1.01 authorization is not an actual charge. Once the verification is completed, the authorization expires.

We ship all items in a single package. The package ships when all items are in stock. Most items are in-stock, and in-stock items ship one business day after we receive your order. Items that are not currently in stock need to be ordered from a wholesaler. While we do not have control over our wholesaler's delivery schedules, we try to estimate when we will have the items and be able to ship them to you. We present this information during checkout in the DVD header bar on the Review & Confirm page.

If it takes more than 30 days for an item to come in stock, we will cancel that item and ship all the rest of the items that are in stock.

Once your items ship, we send a shipment confirmation email detailing the contents of the package.

Digital and DVD items are charged separately. We charge your credit card once we have fulfilled your order. While we do this immediately in the case of Digital items, the DVD portion of an order is fulfilled only once the items are shipped to you.

Yes. To indicate a PO Box address, type PO BOX and the box number on the Address line.

Click the Standard shipping method, and your package will be delivered by the United States Postal Service.

We do not offer 2nd Day and Next Day service to PO Box addresses.

We charge your credit card when items ship. We charge only for items that actually ship. If an item does not ship for some reason, your credit card is not charged.

We calculate shipping costs based on weight, destination, and class of service. Weights may be based on estimates. The price shown during checkout is the cost assuming that all items ship. The actual price is calculated based on the items that are ultimately shipped.

While we try to fulfill all orders, it sometimes happens that an item has been discontinued or takes a very long time to become available. In those rare cases, we wait up to 30 days for our wholesalers to provide the item, ship the items that are available, and cancel the part of your order we were unable to obtain. If this occurs, we notify you via email. Your Purchase History will also show that some items never came in stock and hence were not shipped. You are charged only for the items we send, of course.

Please contact Road Runner Video Store Customer Support at support@videostore.rr.com

Please contact Road Runner Video Store Customer Support at support@videostore.rr.com

Standard shipping takes from 5 to 7 days in the lower 48 states, and a bit longer for Hawaii and Alaska.

We send the tracking number in your shipment confirmation email. You can also see the number in the Order Detail page under the Your Accounts section of our Web site. If you selected standard delivery, then you can use the U.S. Postal Service site to track your order at http://www.usps.com/shipping/trackandconfirm.htm

If you selected next-day or second-day air, then you can track your package using the FedEx Package Tracking service at http://www.fedex.com/us or call the automated number: (800) 463-3339.

1. Contact Customer Support at support@videostore.rr.com for a Return Authorization (RA#). An RA # is required for ALL returns.
2. Write the RA# on the label and cut along the lines of this form.
3. Enclose the merchandise and this returns form in a sturdy package.
4. Affix the return label to the package and send using a guaranteed method of shipment.

• Incorrect address
  

  If the address on the package is incorrect or outdated, the carrier (or the unintended recipient) typically returns it to us. Be sure to check the address when you place an order.

• The U.S. Postal Service does not deliver to the address
  

  Some addresses are not eligible for delivery. If this is the case, we recommend that you use a PO Box address. To indicate a PO Box address, type PO BOX and the box number on the Address line. Click the Standard shipping method, and your package will be delivered by the United States Postal Service. We do not offer 2nd Day and Next Day service to PO Box addresses.

• Improper address format
  

  Box numbers appearing in a form that our system does not recognize may be routed to a carrier that cannot handle those addresses. Note the following:

  • If your address is a post office box, type the number as “PO BOX,” followed by the number.
  • If your address is a private mailbox, such as that provided by a local commercial mail-receiving agency, use just the number.

• Other possible reasons
  

  The address label might have become illegible in the process of shipping.
  The carrier may have left the package at a different address then what was on the label.
  Package is refused by original recipient or unintended recipient.